Years ago, I read a book called Governing by Network: The New Shape of the Public Sector by Stephen Goldsmith and William D. Eggers. All of my clients were reading it and talking about its implications for the future of governance and service delivery within government. I witnessed some public sector organizations as they put [...]
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Here is what we learned at Gov 2.0 LA: It’s about the people.Yes. Social media is about the people. That’s the easy part. The more difficult part is figuring out which people on which topics in which way and who gets to decide how the game is played. Each government department and program has a [...]
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Many people think that designing a Web site is a point in time activity. Sure, content may be added over time, but it gets added to the same Web site structure, same design, same labels. But if your organizational priorities have changed, if your clients needs are shifting, or if your content has grown or [...]
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In the hey day of Government On-Line, most government departments became Web savvy enough to know that users do not want to see a picture of the Minister on the home page. It doesn’t help them with the tasks that they came to the Web site to perform and it doesn’t get them the information [...]
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Most Web sites are organization centric. They use terminology and information structures that reflect the way the organization does its business. Just like it is wrong to assume that your party guests want to sit through your vacation pictures, it is also wrong to assume that users are going to find an organization-centric Web site [...]
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If you have a conclusion, chances are you can find some research to support that conclusion. Or, if not, it should be fairly straightforward to design a research project that will tell you want you to hear. I am being slightly facetious and know that most people do not do this on purpose, however, it [...]
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