The Canadian Institutes of Health Research (CIHR) had made significant improvements to their Web presence over the past few years. However, capsule they didn’t have any formal mechanisms in place to track the impact of those improvements on performance. As such, buy CIHR engaged Re-Think to develop a Web performance measurement framework. The project involved:

  • The development of a draft list of performance indicators for consultation with key internal stakeholders.
  • The development of a robust performance measurement framework that identified:
    • Objectives
    • Stakeholders
    • Activities
    • Outcomes and Indicators (including key indicators and supporting indicators)
    • Data Sources
  • Creation and documentation of a research and performance measurement dashboard to use for tracking performance and the creation of a baseline performance report using existing data.

This framework provided CIHR with a robust framework to measure the performance of its website and to benchmark improvements over time.